phone - signing up

How do I apply for Phone 1 with iiNet?
When you purchase a broadband product you will be able to bundle with our phone service, Phone 1. If you're not sure whether or not you want to bundle with phone when you sign up for broadband, you can go to the Toolbox at any time to add Phone 1 to your service and save!

After application, your line rental, local calls, national calls, calls to mobile and international calls will be automatically transferred to iiNet.

Can I have iiNet's phone service without an iiNet broadband service?
You must have one of our latest broadband or dialup plans to take up Phone 1. It's our goal to provide reliable, fast and good value communications services. Bundling services lets us do this.

Will I need to call my current provider to make the switch to iiNet?
By and large, the changes to your line will be handled completely by iiNet. However, if you have any of iiNet's incompatible services you will need to contact your current phone provider before joining iiNet to remove those services from your line. Check what these incompatible services are now.

Is my line compatible with iiNet's phone service?
While we offer a number of optional services for Phone 1, we are unable to offer a full range of additional phone services. If you have the following services on your line, please contact your current phone provider and ask to have these services removed from your line before signing up for our phone service. This will avoid any delay in your application if we have to remove these services for you.

• ATM products
• Payphone
• ISDN products
• On-ramp products
• Austpac
• Data Access
• Digital Data
• Inbound
• Frame Relay
• Megalink
• Mega pop
• PAPL
• SMS Direct Connect
• Voice Link
• Centel Services
• Spectrum/Centrex group

How long does it take for the service to become active from Application?
Please allow approximately 10-15 working days for your phone and broadband application to be processed. The local call component will become active in 7-12 days, and the preselect or timed calls portion (long distance, calls to mobiles and international calls) will become active an additional 3 days later.

I am currently on iiphone residential and want to upgrade to a business phone line, can I still get iiphone business?
No, we no longer sell iiphone business plans. If you would like to upgrade your residential line to a business line you will receive Phone 1 Business with low local call costs and great value call blocks.