billing FAQs
Understanding my invoice
- How do I read my invoice?
- How do I view my past invoices? (walkthrough)
- Why is there a more than 1 months charge on my invoice?
- How am I invoiced for additional products purchased? (eg: modem, hardware)
Invoice format
Invoice payment
- How can I pay my invoice? (walkthrough)
- How can I pay besides Credit Card and Direct Debit?
- How do I change between Credit Card and Direct Debit? (walkthrough)
- What date is my invoice due to be paid?
- How long do I have to pay my invoice?
- What happens if I don't pay an invoice by the due date?
- How do I pay my invoice before payment is due?
- I do not want to use an automatic payment option to pay my invoices.
- Why have I received an overdue invoice? (walkthrough)
- I need more time to pay my invoice.
- Why can I only pay my account monthly?
- What can I do if I am going away?
- How am I invoiced if I leave iiNet part-way through a billing period?
Invoice frequency
- When will I receive my first invoice?
- What invoicing frequency options are available?
- Can I choose how often I pay my account?
Phone
